Shipping Policy

At Allure Home & Co., we are committed to providing a seamless shopping experience, including reliable and efficient delivery for all our customers. Below is our detailed shipping policy to address your concerns and provide clarity on the process.

Delivery Time

Since our custom products (e.g., curtains, shades, rods, tracks) are handcrafted according to your specific preferences, the delivery timeline consists of two parts:

Processing Time:

  • Regular Days: 7–14 business days

  • Peak Seasons or Holidays: 15–30 business days

Shipping Time:

  • Regular Days: 5–7 business days

  • Peak Seasons or Holidays: 7–12 business days

Total Delivery Time:

  • Regular Days: 12–21 business days

  • Peak Seasons or Holidays: 22–42 business days

Additional Notes:

  • Non-custom items like select window hardware may ship sooner than custom-made products.

  • Fabric samples/swatches are shipped within 5 business days.

  • Delivery time during the holiday season may extend up to 45 business days.

Shipping Fee

We are proud to offer FREE SHIPPING on all orders within the continental United States. Shipping fees may apply for orders outside the US or expedited shipping requests.

Shipping Carrier

Orders are primarily shipped via trusted carriers such as FedEx, UPS, or DHL. Free fabric swatches are usually sent via USPS.

Shipping Address

  • Fabric swatches can be delivered to PO boxes.

  • Custom items (e.g., curtains and hardware) must be delivered to a physical address.

Track Shipment

Once your order is shipped, you will receive an email with the tracking information, including the carrier name and tracking number.

  • You can track your shipment by clicking the link in the email or visiting the carrier’s website.

Damaged or Lost Packages

While we take every precaution to ensure your items arrive in perfect condition, issues may occur during transit. If your package is damaged or lost:

  1. Take photos of the damage or provide details about the loss.

  2. Report the issue to the carrier:

    • FedEx: 1-800-463-3339 (US)

    • UPS: 1-800-742-5877 (US)

    • DHL: 1-800-225-5345 (US)

  3. Email us at contact@allurehomeco.com with the issue details and relevant photos.

We will assist in resolving the issue promptly. If confirmed by the carrier, we will replace or remake your lost or damaged items.

Additional Requests

For specific shipping needs, including expedited delivery, address changes, or reporting issues with your package, please contact us at contact@allurehomeco.com.