1. Cancellation

We accept order cancellations before the product is shipped or produced. If the order is cancelled, you will receive a full refund.

Since it is a custom product, we cannot cancel the order if the product is finished and shipped. Returns and refunds are not supported in these cases.

2. Returns (if applicable)

2.1. Custom Items

Custom tracks and pillow covers are also made to order and fall under the custom item category.

Our curtains and custom-made products are handcrafted and specially tailored to your preferences (including hardware cut to your size), making them unique and non-transferable to other customers. Therefore, returns are generally not accepted unless there are quality issues.

For quality issues, such as incorrect size, color, or other mistakes on our part, please contact us within 30 days. We will either remake the curtains or resolve the issue through modifications at no cost to you, including covering the shipping fees.

If you’re not satisfied with your custom curtains, you may contact us within 30 days of receipt for a partial refund (70% of the order price) after donating the items to Goodwill and providing us with a donation receipt.

If the curtains don’t fit perfectly due to incorrect measurements on your part, we can work together to find a solution. For example, if the panel is too wide, we can adjust its width (you would cover the shipping and modification fees). If the issue cannot be remedied, such as curtains being too narrow, too short, or requiring a fabric change, we offer a 50% discount on a second set, valid within 30 days of receiving your first order.

2.2. Non-Custom Items

Adjustable window hardware (rods, wands) and accessories (rings, clips) may be returned in their original packaging. Customers are responsible for return shipping costs.

Swatch/sample booklets: Not eligible for returns.

3. Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain number of days.

4. Shipping Costs for Returns (if applicable)

For quality issues, all return shipping costs will be borne by Allure Home & Co. Customers will only be charged once at most for shipping costs (this includes returns). No restocking fee will be charged for product returns.

5. Late or Missing Refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank, as there is often some processing time before a refund is posted. If you’ve done all this and still have not received your refund, please contact us at contact@allurehomeco.com.

Please contact our Customer Service at contact@allurehomeco.com for more information.